Refund policy
Our promise
If something isn't right, we want to fix it. You have 30 days from the day your order is delivered to request a return or an exchange. This applies to everything we sell, including made-to-order pieces.
What we can accept
- Unworn and unused, in the condition you received it
- Complete with all original tags, stickers and packaging
- Requested within 30 days of delivery
We are not able to accept items that show signs of wear, alteration, washing or damage, or that carry perfume, smoke or pet odours.
Items we cannot take back
- Pierced jewellery, including earrings, for hygiene reasons
- Items marked Final Sale or Clearance at the time of purchase
- Gift cards
- Pieces we have engraved or personalised to your specification
Made-to-order styles are not in this list. They are regular styles that we cut and sew after you order rather than one-off custom garments, and they can be returned on the same terms as everything else.
How to start a return
- Email contact@gypsieblu.com within 30 days of delivery with your order number, the item or items you want to return, and the reason.
- We will reply within one business day with a Return Authorisation (RA) number and the return address.
- Pack the item securely with its tags attached, write the RA number clearly on the outside of the parcel, and send it back to us.
Returns sent without an RA number may be delayed or refused. We do not offer a collection service — all returns are shipped back by the customer.
Who pays for return shipping
- Change of mind, fit or preference: return shipping is paid by the customer.
- Damaged, defective, or the wrong item sent: Gypsie Blu pays. Contact us first — do not pay for return postage yourself in this case.
Please use a tracked service. Until a return reaches us it remains your responsibility, and we cannot refund a parcel that does not arrive.
Return address
Returns are accepted only at the address we give you with your RA number. Please do not send items back to the address on the outside of your original parcel unless we have confirmed it.
Hadi Namdar
6 Baker Hill Road
Great Neck, NY 11023-1415, USA
Refunds
We inspect returns within 2 business days of arrival and email you the outcome either way. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take a further 3 to 5 business days to post the credit to your statement.
If more than 15 business days have passed since we confirmed your refund and you still cannot see it, email us and we will chase it.
Exchanges
The quickest way to exchange an item is to return the original for a refund and place a new order for the piece you want, so you are not waiting on our inspection before your replacement ships. Because US shipping is free, this costs you nothing extra beyond returning the original. If you would prefer a direct exchange, say so when you request your RA number and we will arrange it subject to stock. Please note that an exchange into a made-to-order style will take 1 to 2 weeks to produce.
Damaged, defective or incorrect items
Email contact@gypsieblu.com within 7 days of delivery with your order number and photographs of the item and its packaging. We will send a replacement or refund you in full, including any shipping you paid — your choice.
Cancelling an order
In-stock pieces are packed within 3 business days, so there is a short window to stop one. Email us as soon as possible and we will cancel your order if it has not yet been dispatched.
Made-to-order pieces go into production shortly after you order. We can cancel while your order is still waiting to start, so email us as soon as you can — but once cutting has begun the piece is being made for you and we cannot cancel it. You can still return it under this policy once it arrives.
We may also need to cancel and fully refund an order ourselves if:
- The item is out of stock or no longer available
- There was an error in the price or product listing
- Payment was declined or the order was flagged by fraud screening
- The delivery address is incomplete, or the location is not serviceable
- The order exceeds a published quantity limit
If we cancel your order we will tell you by email and refund you in full.
International returns
The same 30-day window and conditions apply to international orders. Return shipping, and any customs charges incurred on the way back to us, are paid by the customer. Original international shipping charges are not refundable unless the item was damaged, defective or incorrect.
Contact us
Gypsie Blu
209 W 38th Street, Suite 806
New York, NY 10018, United States
Email: contact@gypsieblu.com
Phone: +1 (646) 270-0199
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time