Shipping policy
Where we ship
Gypsie Blu ships throughout the United States from our New York facility. We can also arrange delivery to 27 international destinations, including Canada, the United Kingdom, Ireland, Australia, New Zealand, the United Arab Emirates, Israel, Japan, South Korea, Singapore, Hong Kong, Malaysia and most of Western Europe — see International orders below.
Free shipping within the United States
Shipping is free on every order delivered within the United States. There is no minimum order value, no weight limit and no shipping option to pay for — free shipping is simply how we ship, and it is applied automatically at checkout.
How long your order takes
Every order has two stages: the time we need to get it ready, and the 5 to 8 business days the carrier needs to deliver it. How long the first stage takes depends on whether the piece is in stock or made to order, and every product page tells you which under Shipping details.
- In-stock pieces are already in our New York facility. We pack and dispatch within 3 business days, so your order arrives in 8 to 11 business days from the day you place it.
- Made-to-order pieces are cut and sewn for you after you order, which takes 1 to 2 weeks before your parcel ships. Your order arrives in 10 to 18 business days from the day you place it.
Orders placed after 5:00 PM Eastern Time, at a weekend, or on a US public holiday start the next business day. Business days are Monday to Friday and exclude US public holidays. Transit times are carrier estimates rather than guarantees — weather and carrier backlogs can add time, and those delays are outside our control.
Orders containing both
If your order mixes in-stock and made-to-order pieces, we ship it complete once the made-to-order items are ready, so you receive one parcel rather than several. If you would rather have the in-stock pieces sent straight away, email us after ordering and we will split the shipment at no extra cost.
International orders
We are set up for self-service checkout in the United States only. We are happy to ship to the 27 destinations listed above, but international shipping is quoted individually rather than calculated automatically, because the cost depends heavily on the destination, the weight of your parcel and the service used.
To order from outside the US, email contact@gypsieblu.com with the items you want, your sizes, and your full delivery address. We will come back to you with the exact shipping cost and a secure payment link. International shipping is paid by the customer and is not covered by our free US shipping. Nothing ships until you have seen and approved the cost. Please allow extra time if your order includes made-to-order pieces.
Customs, duties and import taxes on international orders
The recipient is the importer of record and is responsible for complying with the laws of the destination country. Your order may attract import duties, customs charges and local taxes, levied once the parcel arrives in your country. These charges are set by your government, not by Gypsie Blu. We cannot calculate them in advance; we receive no part of them, and they are not included in the shipping cost we quote you or in the price of your order. Your local customs office can tell you what to expect.
Customs clearance can add time beyond our estimates. If a parcel is refused or abandoned because the recipient declines to pay customs charges, we are not able to refund customs fees, shipping costs, or the value of the order.
Tracking your order
You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves us. Please allow up to 24 hours for the carrier's first scan to appear — a number showing nothing yet usually means the parcel is moving but has not been scanned.
Address accuracy
Please check your delivery address carefully before you pay. We can change an address while your order is still with us — email contact@gypsieblu.com as soon as you can. Parcels returned to us because the address was incorrect or incomplete can be reshipped, but the reshipping cost is payable by the customer.
Delayed, lost or damaged parcels
If tracking has not updated for 7 business days on a US order, or 21 business days on an international one, or your parcel arrives damaged, email contact@gypsieblu.com with your order number and photographs where relevant. We will open a claim with the carrier and either replace your order or refund it.
Contact us
Gypsie Blu
209 W 38th Street, Suite 806
New York, NY 10018, United States
Email: contact@gypsieblu.com
Phone: +1 (646) 270-0199
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
